Our Work Process

Step 1: Estimation & Quotation

The first step is to discuss exactly what you want to do, either face to face or remotely. We like to see your current system and way of working. Once you are comfortable with our understanding, we will propose the various technical options available, with the advantages and disadvantages of each.

The next step is to give you a quotation for each of the possible options. In this we will describe how the system will work, screen by screen, as well as the overall process.

We will give you a fixed price, so you can be sure of what your investment will be before starting, with no surprises later on. This will also make it easy for you to calculate the return on investment, before the project starts.

Where you may want to invest more to finesse the system, and this can’t be given as a fixed price initially, we will give you a contingency estimate on top of the fixed price.

We are always available to discuss the quotation further to make sure you are comfortable and understand the proposed work.

Step 2: Design & Discovery

Once you have signed off the work you get a assigned a developer who will make direct contact with you to talk through the project and make sure they understand completely what your overall aims are, as well as the details of the screens, functionility and processes.

Before any work gets done we sit down and work closely with you in process of discovery to document a solution that fits and works with your business processses. This includes creating a Statement of Works document that helps to iron out any smaller issues that are not covered in the quotation.

Step 3: Development & Testing

At all times the developer will keep you up to date with progress, and send through screens for your approval and discussion.

It’s really important that you put aside the time for the new implementation. This means responding to our requests for clarification and testing the system. We aim for the testing and implementation of the new system to take up as little of you and your staff’s time as possible. We’ll advise you on the best approach to split the work into manageable chunks, if necessary, and how to make sure the system goes live without any disruption to your business.

Step 4: Deployment & Release

We work with you to ensure the deployment of your solution is done as smoothly as possible; whether on an internal office intranet or hosted on a remote server or cloud hosting server.

When you are happy with the system we can help move and import your existing data over to the new system.

When the project is delivered, you will get training on how it works and be able to start testing it. As you do this and give us your feedback we will resolve any future issues.

Step 5: Maintenance

Once you have signed off the project, you get one month’s free support. This is by phone and email and we use remote access software to allow us to sort out issues on your machines very quickly. After the initial month you can choose to have a support and maintenance contract, or just call on us when you need any changes made.

Getting Started

We're always happy to talk through what you are looking for. Many clients were not sure what could be done when they first contacted us. After an initial chat on the phone we were able to give them a clear idea of what was possible and what the next steps would be.

A second stage is often a free consultation meeting. Here we will go through your requirements in more depth and then be able to give you a better idea of the price. This will give us a chance to see your existing systems (if any) and understand what you want.

This is done on a relaxed basis, trying to keep the amount of work you need to do to a minimum.

If you want to talk through what you are looking for, or set up a free meeting contact us on 0800 043 3099 or by email.

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